Last updated: 25th May 2018
The contact information of the user is used in the preparation of the test reports. Upon request, we provide a copy of the stored information. If the user wants to delete the information, we do it at his request. After deleting the information about the user, the test reports become anonymous. All personal information will be stored securely in compliance with rules of GDPR. All debit/credit card payments are made through secure payment gateways including Stripe and PayPal. H2O labcheck are not privy to and do not store such information.
All featured Content on the Website exclusively belongs to and is marked as H2Olabcheck intellectual property. All featured Content and intellectual property, such as logos, photos, and graphic content, is protected by copyright, trademark and other protocol rules and regulations and may not in any way be redistributed or reproduced.
LICENSE AND ACCESS
All featured Content is for personal, non-commercial use only and may not be altered or distributed in any way.
H2Olabcheck, its employees and affiliates are not in any way responsible or liable for any direct or indirect loss or damage that may occur in connection with your misuse or inability to use our Website. You take full responsibility for your health and safety while using our Website and access it solely at your own risk. If your misuse of our Website results in malfunctioning software and data, you will be held responsible for all associated costs.
LINKS TO THIRD-PARTY WEBSITES
The Website may contain links to third-party websites for your convenience. Once you have left our Website, H2Olabcheck holds no responsibility or liability for your use of third-party websites and their information, rules and regulations, and actions.
REGISTRATION OF PERSONAL INFORMATION
Upon registration on our Website, you will be prompted to select an available username and your own password. Once you are registered, you agree to take full responsibility for the privacy, use, and protection of any action that is undertaken while using our Website under your account.
THE SECURITY OF PERSONAL INFORMATION
The security of your Personal Information is important to us, and we strive to implement and maintain reasonable, commercially acceptable security procedures and practices appropriate to the nature of the information we store, in order to protect it from unauthorized access, destruction, use, modification, or disclosure. However, please be aware that no method of transmission over the internet, or method of electronic storage is 100% secure and we are unable to guarantee the absolute security of the Personal Information we have collected from you.
By placing an order through our Website, you are declaring that you have the legal right to use your chosen method of payment. By purchasing through our Website, you grant H2Olabcheck the right to share your information with third parties who are involved in assisting the realization of the payment process.
Payment can be done via Paypal, Credit Card, Invoice or Amazon. Orders will only be processed and shipped once all payments due have been received. If payment has not been received, your order will not be shipped.
Customers can return their kits to the address label which is adhered to the reverse of the test kit. Whilst all kits are shipped at no charge, customers must however pay their own postage costs for returning it back to the lab for testing.
Unwanted items can be cancelled by logging in to the customer dashboard, selecting “My Orders’ and selecting the ‘Cancel Order’ button.
Any queries on our site can be directed through our Contact page in the ‘Send us a message’ section. Alternatively, you can login and send a message via your ‘Manage Feedback’ tab on the quick menu of your dashboard.
H20labcheck will not be subjected to liability or responsibility for any personal misuse, damage, or health and safety concerns once products have been received by the purchaser.
Please refer at any time to our Returns Policy . Users will need to login to initiate an unwanted return.